 |
|
 |
Knowledgebase Categories |
|
|
| Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text. |
|
| |
 | Articles |  |
|
 | What is CPanel? |  |
| CPanel is an extremely powerful, web based control panel. Cpanel provides a point and click interface to complicated system tasks, so even new users are |
|
|
| Where do I upload my files? | |
| All files should be uploaded to the folder called 'public_html'.
|
|
|
| How do I access Cpanel? |  |
| In your setup email, we describe one method of reaching cpanel.
This can always be done by going to:
https://oscar.summithosting.com.au/cpanel/
(the actual server hostname will be found in your setup email. After your dom |
|
|
| Where do I put my webpages and files? | |
| Webpages and files go in the directory called 'public_html'. Anything you place in this directory will be accessable from the web. |
|
|
| What is the path to my public_html? | |
| The path to your public_html is /home/username/public_html
|
|
|
| How do I upload and edit my files? | |
| You can upload your files using ftp or Just use the username and password in your setup email, as you connect to either the IP address in your setup email, or ftp.yourdomain.com .
|
|
|
| What is a parked domain? | |
| A parked domain name is an additional domain name that leads to the same place as the main domain name for your account.For instance, if you had domain.com and wanted domain.net to lead to the same place, you would park do |
|
|
| What is the difference between www and public_html? | |
| There is no difference between the two. The actual directory that you place your web files in is public_html, but www is a symbolic link (like a Windows shortcut) that points to the same place.
|
|
|
| What is my absolute path? | |
| Your absolute path is the same as what we refer to as your 'path to public_html'. It is: /home/username/public_html This is the same on all accounts. |
|
|
| What is SSH? | |
| SSH is a secure replacement for telnet, allowing you to have shell access to your Lightning Servers account. SSH is very similar to telnet but protects you by encrypting all communication to and from the server, preventing others from being able to sniff |
|
|
| What is anonymous FTP and how do I use it? | |
| Anonymous FTP allows you, and others you give permission to, to access your "public_ftp" folder. You can permit for this type of access in one of two ways:1. ftp://ftp.yourdomain.com --This authorizes others to v |
|
|
| What is Ftp? | |
| FTP stands for File Transfer Protocol. It is the standard manner by which files are transferred from one computer to another. FTP is the recommended way to upload files to our servers. FTP also allows you an easy way to ch |
|
|
| I just uploaded something and I can't see it! What's going on?? | |
| Once in a while, when you've just uploaded a file via FTP, it won't show up on the list of files in your FTP client. Try refreshing. In CuteFTP: Either press F5 or right click anywhere in the window you'd like to refresh a |
|
|
| Can I use FTP before my domain has propagated? | |
| Yes you can. To do this you must use your IP from your setup email as the FTP address. Login with your username and password.Once the domain has propagated you can use ftp.yourdomain.com.
|
|
|
| What are all these directories I see in my account? | |
| /home/username/public_html is where you place your web files. Anything you place in this folder will be viewable on the web./home/username/www is the same as public_html. Yes, it's a bit confusing, but the |
|
|
| What username do I use for FTP? | |
| For the main account, or any resold accounts you create, the username of the account can be used for FTP access. |
|
|
| What is SSL? | |
| SSL stands for Secure Socket Layer. It is a method of encrypting web traffic, so it can't be captured and seen by unwanted parties. SSL allows us to safely purchase items via credit card or transmit any other sensitive information over the web.
|
|
|
| Do you support SSL? | |
| Yes, we do. Each server has what's known as a shared SSL certificate. This can be used by anyone on that particular server. The correct way to use this varies from server to server, so to use this feature, please submit a |
|
|
| What userid will my PHP and CGI scripts run under? | |
| CGI scripts run under your userid and group. (username.username) PHP scripts, however, will run as "nobody", since we run PHP as an apache module.
|
|
|
| What is the path to Perl? | |
| The path to perl is /usr/bin/perl
|
|
|
| What does the 'premature end of script headers' error mean? | |
| 99.9% of the time, this error is caused by either uploading in binary instead of ASCII or by incorrect file permissions (not chmod 755).Often you can gather more information by looking at your raw error log in Cpanel. (und |
|
|
| I'm getting an 'Internal server error' with my cgi script. What gives? | |
| This being a generic error, it could be caused by many things. Here are some of the most common:1) Your script is not CHMOD 755. (you can do this with your FTP program. Any script you try to run that isn't chmod 755 will r |
|
|
| How do I run my own CGI/perl programs? | |
| Place your CGI programs in the cgi-bin directory. Be sure to upload them in ASCII mode.Make sure to change permissions to 755 for the script. (you can easily do this with your FTP program). ALL cgi scripts MUST be chmod 75 |
|
|
| What permissions should I run my Cgi scripts under? | |
| All CGI scripts should be placed in the CGI-BIN and set to chmod 755 |
|
|
| What is Perl? | |
| Perl stands for 'Practical Extraction and Reporting Language'. Perl is a versatile programming language with a wide variety of uses. For the purposes of this knowledge base, we refer to Perl most often in the context of CGI scripts and web programs that c |
|
|
| What is the default mysql port? | |
| 3306 is the default mysql port.
|
|
|
| How do I delete a MYSQL database? | |
| Removing a database will delete that database ENTIRELY from the server. Please make sure you have saved a copy of the database if you want to keep any of the data in contained in it.To remove a database: |
|
|
| What is Mysql? | |
| MySQL is a Relational Database Management System. A relational database adds speed and flexibility, by storing data in separate tables rather than putting all the data in one area. These tables are linked by defined relations making it possible to co |
|
|
| How do I restore a database using PHPMyadmin? | |
| You can restore a database backup in PHPMyadmin by doing the following: 1) After entering PHPMyadmin from Cpanel, select the database name that you wish to restore from the dropdown list at the top left of the screen. 2) Select the 'import' tab on the top |
|
|
| How do I add a mysql database in Cpanel? | |
| To create a MySQL database:- Go to 'Manage Mysql' under the database header in Cpanel- In the DB text field, type the name you wish to give your database - Click the Add DB button |
|
|
| What is propagation? | |
| Propagation is the time it takes for each of the internet backbones to be updated with your new DNS information. This often takes about 24 hours, but can take even longer, sometimes up to 5 days. If propagation takes you more than 48hours, it's a good id |
|
|
| What is an addon domain? | |
| Addon domains give you the ability to add a second site to your web space. Unlike a parked domain, which resolves to the same place as your main site, an addon domain resolves to it's own folder.
|
|
|
| What is a parked domain? | |
| A parked domain name is an additional domain name that leads to the same place as the main domain name for your account.For instance, if you had domain.com and wanted domain.net to lead to the same place, you would park do |
|
|
| How do I backup Mysql Databases in Cpanel? | |
| Mysql databases can be backed up by doing the following:Go to 'backup', under the 'Site Management' header in Cpanel.Underneath where it says "Download a SQL DB Backup", click on the database name that |
|
|
| How do I backup my entire site in Cpanel? | |
| Entire accounts can be backed up by doing the following:Go to 'backup', under the 'Site Management' header in Cpanel.Underneath wh |
|
|
| What are the POP and SMTP settings for my domain? | |
| The POP and SMTP settings for your clients are either the IP address you find in your setup email or, if their domain has fully propagated, mail.domain.com.
|
|
|
| What nameservers do my clients use? | |
| ns1.summithosting.com.au (114.142.111.231)ns2.summithosting.com.au (119.148.64.133) |
|
|
| What is an absolute path? | |
| An absolute path is a directory specification that shows the way from the root of the file system to a specific file or directory. An example of an absolute path is: /home/joe/public_html/index.html An absolute path starts at / (root) and ends at the loca |
|
|
| What is a path? | |
| A path is a directory specification. In other words, it tells you where something is located on your hard drive. Linux has a directory hierarchy that begins at /, which is also known as 'root'. (Take care to note that this is a FORWARD slash, not a backsl |
|
|
| How can I learn more about specific Linux commands? | |
| Aside from searching the web, Linux has a manual included already. You can find out about any command by typing the following in shell: man command Putting the command 'man' before the command will give you instructions on what the program does and how to |
|
|
| How do I access webmail? | |
| You may access webmail, by going to http://www.yourdomain.tld/webmail/ after your domain has propagated.
|
|
|
| How can I setup email with Microsoft Outlook 2000? | |
| After loading Outlook, choose Tools... --> Accounts...Click Add... --> Mail...Type in the name that you want displayed by people receiving your mail. Click Next.Type in the email address that you will be using |
|
|
| How do I set up an email address in Cpanel? | |
| 1. Login to your control panel.2. In the Email section click on Manage Accounts.3. At the bottom click on Add Account.4. Fill in the name you want for your email address. For example 'joey' if you want 'joey@yourdomai |
|
|
| How can I setup email with Outlook Express? | |
| When Outlook Express Starts click Tools -> AccountsInside the "Internet Accounts Windows" click Add -> MailFill in your name. Click Next.Click "I already have an e-mail address that I'd like to |
|
|
| What is your policy on SPAM? | |
| We have a zero tolerance policy on SPAM. if you do it, your account will be terminated immediately.
|
|
|
| What is my POP3 Server? | |
| Your pop3 server is either the IP in your setup email, or, if propagation has completed, mail.yourdomain.com.
|
|
|
| What is the Path to Sendmail? | |
| The path to sendmail is /usr/sbin/sendmail
|
|
|
| What is my SMTP server? | |
| Your pop3 server is either the IP in your setup email, or, if propagation has completed, mail.yourdomain.com.
|
|
|
| OH MY GOD!!! My email isn't working? HELP PLEASE!! | |
| First off, relax. Take a deep breath. You're going to get an ulcer if you continue to be so excited! :) Here are some solutions to common email problems that will save you some stress with email. |
|
|
| Do you offer any anti-virus protection for emails? | |
| Yes, we do. This comes automatically with our mail system and requires nothing from you to make it work. All incoming and outgoing emails are scanned for viruses.
|
|
|
| How do I change my email password? | |
| To change the password on any email account, you'll first need to log into the account's Cpanel. Once there, under the 'E-Mail' header, click on 'manage accounts'. Once you are on the 'manage accounts' screen, click on the 'password' link for the email ad |
|
|
| How do I set up Thunderbird for your servers? | |
| 1. In Mozilla Thunderbird , select Tools > Account Settings. 2. On the New Account Setup window, select Email account and click Next. 3. On the Identity window, in the Your Name field, enter your first and last name. |
|
|
| How do I password protect a directory? | |
| You can password protect directories within your site from unauthorized users by using 'Web Protect'. This allows you to restrict material to only authorized users or store sensitive material online.To pas |
|
|
| How do I change my password? | |
| You can easily change your account password using the 'change password' link under the 'site management' header in Cpanel.
|
|
|
| How do I change my account password in Cpanel? | |
| 1. Click on 'Change Password' under the 'Site Management' header in Cpanel. 2. Enter your existing password where it says “Old Password:”.3. Enter your new password where it says “New Password:& |
|
|
| Awstats Explained, what does it all mean? | |
| When reading your web statistics in AWStats you may see a few unfamiliar words and terms. This guide will explain what they mean.The first things you will see are;Unique VisitorsNumbe |
|
|
| How do I block an IP address using Cpanel? | |
| If there is an IP address you want to block from your website, you can do so inside Cpanel. Here are the steps:1. Log into your Cpanel account.2. Under "Site Management", go to Ip Deny Manager. |
|
|
| How do I obtain my website statistics? | |
| It can be found by logging into your control panel (www.yourdomain.com/cpanel) . We offer a variety of popular web site statistics programs to give you a comprehensive overview of your web site traffic & visitors.
|
|
|
| Web Statistics terminology at a glance | |
| The following is a simplified listing of the terms found in your web statistic reports:Hits = number of total requests for files made to the serverFiles = number of requests in which any type of file was returnedSites |
|
|
| Do I need SSL? | |
| If you are creating a web-based form where you want the visitor to enter data and submit the form to the web server for processing, you may want to use SSL (secure socket layer) encryption service. This is especially true if you are entering credit c |
|
|
| What is E-mail Forwarding and how can i use it? | |
| Email forwarding let's you forward email sent to an addresss to another address or multiple addresses. It allows you to look more professional by creating separate department addresses for a business and forwarding all of their emails to one or more |
|
|
| Are eggdrop bots allowed? | |
| No! Due to the abuse associated with eggdrops they are banned.
|
|
|
|
|
|
|
|
|
|
|
|
